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Sales Operations Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Sales Operations Specialist to join our team at SRG. As a key member of our commercial operations team, you will be responsible for managing the sales process, ensuring seamless order processing, and providing exceptional customer support.
Key Responsibilities:
- Manage customer ordering processes and requests for information with speed and accuracy.
- Support customer onboarding, including setup, order verification, and updates to schedules, payment, and delivery timelines.
- Utilize HubSpot to support pipeline management, performance reporting, and maximize sales opportunities.
- Investigate customer support issues and assign them to the correct team, ensuring accurate information is provided to the customer.
- Manage vendor relations, liaise with external agencies, and departments to ensure seamless order processing.
- Work closely with internal operations teams, including Sales, Finance, Shipping, and Quality, to deliver seamless order processing.
- Interpret and present HubSpot data to identify improvements in the sales process, KPI monitoring, and forecasting.
Requirements:
- BSc or equivalent in a Life Science discipline.
- Advanced user of HubSpot, with experience in commercial operations.
- Proficient in MS Excel, with ability to analyze and visualize data. Knowledge of Google Sheets and NetSuite is a plus.
- Experience in creating productive sales reports to inform next stages of the sales and customer fulfillment process.
- Proven vendor management skills, with experience in a product-based setting.
About SRG:
SRG is a leading life science organization with a product portfolio in cell manufacturing and therapeutics. We offer a competitive package and benefits, as well as a hybrid work pattern.
How to Apply:
If you are a motivated and experienced Sales Operations Specialist looking for a new challenge, please apply here or contact us for more information.
