Service Operations Coordinator

2 weeks ago


Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full time

POSITION: Service Controller

LOCATION:

SALARY: Competitive Salary + Excellent Company Benefits

HOURS: Monday – Friday

Dawsongroup emc is the UK's leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. Due to continued growth, we are seeking a Service Controller to work closely with the service team and be the first point of contact for customer breakdown and maintenance queries. The role involves controlling the workshop, mobile, and third-party engineers.

This role will keep you on your toes and has a lot of elements to it. Here is a flavour of what you'll be doing day to day:

  • Focus on providing high-quality customer service
  • Ensure hire fleet equipment is maintained to the manufacturer's recommendations
  • Drafting communications for both postal and emails, organising the repair and service of our fleet
  • Obtaining updates, escalating issues, challenging costs and potential delays
  • Authorising and controlling expenditure
  • Processing and approving invoices

To be successful in this role:

  • Be a confident communicator with an excellent telephone manner
  • Have strong administrative skills
  • Be PC literate with the ability to adapt to a wide variety of tasks
  • Be empathetic with the ability to understand customer needs and requirements in challenging situations
  • Can work well under pressure

What we offer in return:

  • 24 Days holiday + 1 day birthday holiday + bank holidays
  • Allocation of a turkey at Christmas
  • Employer supported volunteering days
  • Life Assurance x2 Annual salary
  • Internal promotion pathways
  • Annual Health Assessment & Flu Jab


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