Operations Support Professional

7 days ago


Lincoln, Lincolnshire, United Kingdom DBCharles Recruitment Limited Full time

About the Role: We are working closely with a business based in Lincoln to hire an Operations Analyst. This permanent hybrid position requires someone to be in the office in Lincoln for x2 days per week. The main challenges, focus, and day-to-day duties will include providing exceptional customer account management and service, aiding in project management and software implementation plans, query and issue support + resolution, handling queries via a ticket management system, data analysis + SQL based work, documentation, customer interactions, timeline planning and go live support.

Requirements: To be successful in this role, you will need career experience within one of the following areas such as projects, application support, an IT/tech-based role, customer account management, etc. An educational background up to degree level ideally in a technical-focused subject would be ideal. Must be IT/technically minded, preferably with some experience in SQL or Project Planning Software. Experience in delivering excellent customer service via phone, email & face-to-face. A holder of Prince 2 or similar project management qualifications would be a benefit. Fantastic people & communication skills. Able to commit to a hybrid role requiring someone to be in the office for a minimum of 2 days a week.

What We Offer: The client is offering a salary range of £25,000 to £27,000 per annum, dependent on experience, along with additional benefits and expenses, including private healthcare insurance, a cycle-to-work scheme, and more.



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