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Service Team Leader

2 months ago

Croydon, Greater London, United Kingdom Rentokil Initial Full time
Job Title: Service Team Leader

We are seeking a highly motivated and experienced Service Team Leader to join our team at Rentokil Initial in Croydon. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards across the Croydon area.

Key Responsibilities:
  • Manage a team of up to 10 Service Drivers to ensure efficient and effective service delivery
  • Collaborate with other Team Leaders to plan and coordinate Service Drivers to meet customer needs
  • Liaise with customers to resolve issues and complaints
  • Support the Service and Branch Managers in improving service quality, efficiency, and customer satisfaction
  • Monitor team performance through quality checks and accompanied customer service visits
  • Communicate with warehouse staff on routes and products for Service Drivers
  • Support the Sales Team in planning installations to exceed customer expectations
Requirements:
  • Demonstrated leadership skills in any work environment
  • Experience in managing within a service delivery environment (training provided)
  • Full UK Driving Licence with a maximum of 6 points
Benefits:
  • Basic salary of £28,582
  • Grading system with higher salary bandings for strong performance
  • Monthly bonus scheme
  • Sales leads commission
  • RI Rewards (cashback and discounts)
  • Job security as part of a FTSE 100 company