Early Years Operations Coordinator

2 days ago


Leeds, Leeds, United Kingdom Bright Horizons Family Solutions Full time
Job Overview

The role of Administrator is a key position within our Bright Horizons Stourton Nursery. We are seeking a highly skilled and organised individual to provide administrative support to the management team and contribute to the overall success of the nursery.

Main Responsibilities
  • Provide administrative support to the manager, including managing back-up care bookings and enquiries, and ensuring that Redfish is up to date.
  • Support parents with financial queries and concerns, offering solutions where possible.
  • Lead the development and implementation of parent outreach initiatives to increase utilisation, registrations, and memberships in the nursery.
  • Make effective use of systems and contribute suggestions for improving system performance.
  • Coordinate the monthly invoice run and encourage the use of the parent portal.
  • Responsible for the collection of monthly invoice debt, including suspension of nursery places and payment plans.
  • Work in partnership with the funding team to manage funding and headcount.
Requirements
  • Significant experience in a customer service setting, with demonstrable experience in delivering outstanding customer service.
  • Ability to make independent decisions based on information and data.
  • Exceptional organisational skills and ability to prioritise tasks in a fast-paced environment.
  • Strong computer skills, including Microsoft Office and data entry.
Desirable Qualifications
  • Previous experience of working in an Early Years administrative role.
Bright Horizons Family Solutions

We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants.
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