Senior Client Service Solutions Manager

4 weeks ago

London, Greater London, United Kingdom Legal & General Full time
Job Description

We are seeking a highly skilled Senior Client Service Solutions Manager to join our team at Legal & General. As a key member of our Global Client Service Operations team, you will be responsible for overseeing and acting as an escalation point for the Client Service Support Team, as well as being the primary contact within GCSO for all other business areas.

Key Responsibilities:
  • Regularly review the service provided to Client Teams and understand the challenges faced, sharing output with GCSO management team
  • Lead the design for any changes to the operating model
  • Review and monitor non-vanilla models to ensure fit for purpose and consider strategic solutions
  • Regularly review the opportunity pipeline with stakeholders
  • Owning the assessment and design of complex elements of the onboarding journey
  • Work closely with distribution to monitor best practice guides, ensuring tactical solutions are closely monitored and strategic solutions are considered
  • Act as an escalation point across all Client Teams for LGIM's operational service issues and assist in overseeing the ongoing suitability of the operational service of LGIM's pooled and segregated institutional clients
  • Act as Operations project lead/representative on operational and client service projects and steering groups, working closely with Client Teams and other key stakeholders
  • Maintain excellent working relationships around key business areas at all times and develop your ability to engage with senior management to represent client service interests/issues
  • Demonstrate a strong level of knowledge of LGIM products and operational platform and understanding of clients' strategy and service requirements
Requirements:
  • Strong overall investment knowledge, including understanding of different investment vehicle options
  • Knowledge of current investment market and economic issues
  • Experience within the investment management industry, including providing an exceptional level of client service and sales support
  • Demonstrable track record of dealing with external clients and building significant relationships with external contacts up to and including senior levels
  • Experience working within the pensions or insurance industry would be desirable
  • Good negotiation, interpersonal, and stakeholder management skills
What We Offer:
  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice
  • Many discounts we offer – both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

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