Customer Confidence Specialist for North London Refurbishments

7 days ago


London, Greater London, United Kingdom Velocity Recruitment Full time

About the Role:

We are seeking a Customer Confidence Specialist to join our team in North London. As a key member of our refurbishment project, you will play a vital role in ensuring that residents are confident and informed about the improvement work taking place.

Responsibilities:

  1. Surveying properties to identify areas for improvement
  2. Making initial contact with residents to discuss the cyclical works framework
  3. Building trust and rapport with residents through effective communication
  4. Providing clear explanations of improvement work and its benefits
  5. Identifying resident needs and preferences
  6. Coordinating meetings with residents and project stakeholders
  7. Managing resident expectations and concerns
  8. Reporting progress and outcomes to stakeholders
  9. Assisting with administration and record-keeping tasks
  10. Prioritizing tasks and managing workload effectively

Requirements and Qualifications:

To succeed in this role, you will need:

  • A minimum of 1 year's experience in a similar role or industry
  • Excellent communication and interpersonal skills
  • Ability to build trust and rapport with diverse groups of people
  • Strong organizational and time-management skills
  • Ability to work independently and as part of a team

Working Conditions:

This role involves regular travel within North London, using your own vehicle. You will also work closely with project stakeholders, including site managers, contractors, and residents.



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