Customer Confidence Specialist for North London Refurbishments
7 days ago
About the Role:
We are seeking a Customer Confidence Specialist to join our team in North London. As a key member of our refurbishment project, you will play a vital role in ensuring that residents are confident and informed about the improvement work taking place.
Responsibilities:
- Surveying properties to identify areas for improvement
- Making initial contact with residents to discuss the cyclical works framework
- Building trust and rapport with residents through effective communication
- Providing clear explanations of improvement work and its benefits
- Identifying resident needs and preferences
- Coordinating meetings with residents and project stakeholders
- Managing resident expectations and concerns
- Reporting progress and outcomes to stakeholders
- Assisting with administration and record-keeping tasks
- Prioritizing tasks and managing workload effectively
Requirements and Qualifications:
To succeed in this role, you will need:
- A minimum of 1 year's experience in a similar role or industry
- Excellent communication and interpersonal skills
- Ability to build trust and rapport with diverse groups of people
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
Working Conditions:
This role involves regular travel within North London, using your own vehicle. You will also work closely with project stakeholders, including site managers, contractors, and residents.
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