Receptionist

4 weeks ago

London, Greater London, United Kingdom DoubleTree by Hilton London Angel Kings Cross Full time
Receptionist Opportunity at DoubleTree by Hilton London Angel Kings Cross

We are seeking a skilled and friendly Receptionist to join our team at DoubleTree by Hilton London Angel Kings Cross. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Process guest arrivals and departures, handling check-ins and check-outs, and ensuring accurate room assignments.
  • Manage front desk operations, including handling guest complaints, resolving issues, and maintaining a high level of customer satisfaction.
  • Assist with room assignments, key management, and other front office duties as required.
  • Collaborate with other departments to ensure seamless communication and a high level of service delivery.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Basic computer skills and proficiency in hotel property management systems.
  • Knowledge of hotel operations, including front desk procedures, room assignments, and key management.
What We Offer:
  • A competitive salary and benefits package, including meal allowances and opportunities for career development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work with a leading hotel brand, with a reputation for excellence and customer service.
  • Ongoing training and development opportunities, to help you achieve your career goals.

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to learn more about this exciting opportunity.

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