Membership Advisor

7 days ago


Manchester, United Kingdom RAC Full time

Welcome to our Inbound Renewals & Retention team, where you will play a key role in delivering exceptional customer experiences.

We're seeking a talented individual who can operate in a fast-paced environment, effectively engage with members, review customer memberships, and provide great customer service.

A competitive salary of £25,585 for a 35-hour working week, with an OTE of up to £32,000, is available for this role.

As a Customer Renewals & Retention Advisor, you'll be responsible for taking calls from RAC members discussing membership or renewal, being an expert on RAC Breakdown Cover features and benefits, and having customer service skills to keep them onboard.

The successful candidate will work in the Inbound Renewals & Retention team, retaining and renewing members at the best price for them and RAC, meeting and exceeding targets to ensure RAC's continued growth.

This is a full-time, permanent role based at our Manchester office, with shift requirements falling within our opening hours of Monday – Friday 08:00 – 19:00, Saturday and Sunday 09:00 – 17:00.

Our company values:

  • Customer-centric approach
  • Innovation and collaboration
  • Diversity and inclusion

What we offer:

  • Competitive salary and bonus scheme
  • Holidays, pension scheme, family leave support, and confidential personal support service
  • Car salary sacrifice scheme, FREE RAC Ultimate Complete Breakdown Service, and access to Orange Savings
  • Owning it together, a unique opportunity for colleagues to get rewarded for outstanding work and share in the future success of the RAC

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