Customer Service Manager

3 weeks ago

London, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time

We are seeking a Customer Service Manager to lead aftercare services and manage defect resolutions for an award-winning new homes developer.

Key Responsibilities:

  • Oversee aftercare processes and ensure timely defect resolution.
  • Act as the main contact for homeowners, handling inquiries and defect reports.
  • Coordinate with internal teams and contractors to resolve issues quickly.
  • Lead and develop the customer service team to maintain high standards.
  • Monitor and report on service performance, driving continuous improvements.

Requirements:

  • Experience in customer service management, ideally within property development.
  • Strong background in defects management or aftercare services.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to manage multiple tasks in a fast-paced environment.

What We Offer:

  • Competitive salary with performance bonuses.
  • Career development opportunities and a supportive work environment.

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