Veterinary Support Team Lead
3 weeks ago
About the Role:
We are looking for a highly skilled and experienced professional to join our team as a Support Services Manager: Veterinary at Blue Cross. In this role, you will be responsible for leading the Veterinary Support team, ensuring the continued success of the Veterinary Care Fund and maintaining our high standards of customer service.
Key Responsibilities:
- Lead and Support the Veterinary Support Team: Foster a positive and collaborative working environment, ensuring the team is equipped to deliver high-quality support to our clients.
- Ensure Compliance with Policies and Procedures: Ensure that all team members comply with Blue Cross policies and procedures, maintaining the highest standards of customer service.
- Develop and Improve Processes and Systems: Develop and implement processes and systems that enhance team efficiencies, streamline workflows, and allow for scalability.
- Oversee the Management of the Vet Care Fund: Ensure the timely processing of purchase orders and invoices, and monitor clinic and grant income/expenditure for financial accuracy.
- Handle Service Administration: Ensure the smooth and efficient operation of all related tasks, including client registration, recruitment, and management of partner practices.
About You:
We are looking for a highly organized and administrative professional with excellent leadership and communication skills. You should have a proven track record in team management, and a focus on process improvement. Client-facing experience, especially in a highly responsive or emotionally sensitive environment, will be highly valued. A genuine passion for animal welfare is essential, and your ability to inspire and support your team to deliver consistently high service standards will be key.
What We Offer:
- Competitive Salary and Benefits: We offer a competitive salary and benefits package, including a pension scheme with enhanced employer contribution, life assurance, and unlimited access to an employee assistance programme.
- Opportunities for Career Growth: We offer opportunities for career growth and development, including training and development opportunities, and a recognition scheme to reward your hard work and dedication.
- A Great Work-Life Balance: We offer a great work-life balance, with 38 days per year, increasing to 43 with service, and a flexible working arrangement that allows you to work from home or in our office.
How to Apply:
If you are a highly motivated and experienced professional looking for a new challenge, please click the apply button below to submit your application. We look forward to hearing from you.
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