Retail Team Leader

4 weeks ago


Burford, Oxfordshire, United Kingdom Sue Ryder Full time

About the Role:

We are seeking a highly skilled and motivated Retail Team Leader to join our team at Sue Ryder. As a key member of our retail team, you will be responsible for driving business growth, pushing sales, and achieving targets.

Key Responsibilities:

  1. Lead a team to deliver exceptional customer service to our donors and customers.
  2. Work with the local community to generate sufficient donated stock to drive sales.
  3. Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
  4. Set high standards of merchandising and housekeeping, ensuring the health and safety of you and your team is a priority.
  5. Manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times.
  6. Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
  7. Manage an effective stock process through the Epos operation.

What We Offer:

  • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
  • Company pension scheme
  • Staff discount with thousands of retailers
  • Refer a Friend scheme - £250 payment
  • Access to Employee support programme
  • Enhanced maternity, paternity, and adoption pay
  • Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
  • And lots more. Please visit our careers website for the full list.

We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGBTQIA+, and people with disabilities as they are currently underrepresented in our organisation.


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