Service Advisor

4 days ago


Avonmouth, United Kingdom Sprint Recruitment Full time

Service Advisor Job Description

**Job Summary:**

We are seeking an experienced Service Advisor to join our team at Sprint Recruitment. As a Service Advisor, you will be the interface between the customer and the workshop, responsible for greeting customers, accepting and checking vehicles, and clarifying customer expectations.

**Key Responsibilities:**

* Greet customers, accept and check vehicles, and clarify customer expectations
* Review vehicle diagnoses and deliver service advice to customers
* Use specified checklists during service reception to ensure proper performance of work steps
* Coordinate scope of services with customers and obtain approval
* Monitor repairs and maintain regular contact with workshop
* Identify opportunities to upsell and adjust resources accordingly

**Requirements:**

* High level of competency in literacy and numeracy
* Good level of experience in IT systems
* Knowledge of Kerridge is advantageous, but training will be provided
* Ability to provide general administration support to the service department

**What We Offer:**

* Free secure parking
* Staff referral scheme
* Training and continued professional development
* 22 days annual leave + bank holidays
* Birthday holiday
* Pension scheme and life insurance

**About the Role:**

This role will allow you to showcase your professional skills and make a substantial contribution to the economic success of the service field. You will be working from our Avonmouth site, and your primary responsibility will be to ensure the workshop reaches optimum levels against monthly targets.


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