Customer Satisfaction Specialist
3 weeks ago
About the Role
We are seeking a Customer Service Operations Manager to join our team at Almond Housing Association. This is a full-time permanent position with a salary range of £46,975 - £59,027 (dependent on experience).
The successful candidate will be responsible for managing customer service operations, including identifying gaps in services for communities and individuals, preparing and submitting funding proposals, and managing funding in line with conditions.
Key Responsibilities
- Develop and implement policies and procedures that enhance service delivery and performance
- Use business intelligence and data tools to support the development of performance reporting and analysis
- Work collaboratively with colleagues at all levels of the organization to drive forward the Association's strategies
- Identify gaps in services for communities and individuals and prepare and submit funding proposals
- Manage funding in line with conditions
Requirements
To be successful in this role, you must have excellent communication and interpersonal skills, as well as the ability to work collaboratively with colleagues at all levels of the organization. You should also have a strong understanding of business improvement principles and practices, as well as experience working with data tools and software.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including a 36-hour working week over Monday to Friday, online Health and Wellbeing services, and contributions towards your gym membership. You will also have access to our pension scheme, which is active from the day you join us, and we contribute 10% towards it.
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