Customer Service Team Member

3 weeks ago


Birmingham, Birmingham, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

About Us

Get Staffed Online Recruitment Limited is a forward-thinking company dedicated to making vehicle movement easy. Our team is passionate about delivering exceptional service to our clients and their customers. As a Customer Service Advisor, you will play a crucial role in ensuring the happiness of both our drivers and customers.

What We Do

We are on our way to creating the leading end-to-end movement solution in the UK for our clients, such as Hertz and The AA. Our network of 600+ drivers and transport agents across the UK works tirelessly to provide an outstanding experience. We have acquired over 80 clients, many of whom are amongst the largest players in the UK automotive industry.

Your Role

You will be responsible for answering inbound phone calls from our driver network and ensuring they feel supported. This includes helping with queries, providing support, solving problems efficiently, and using our online system and technology to guide drivers. You will also build and maintain positive relationships with our customers by proactively calling them before issues arise and agreeing potential solutions.

Essential Skills

  • Enthusiasm and passion for customer service
  • Problem-solving skills
  • Experience handling high volumes of calls
  • Able to work under pressure and multitask
  • Excellent communication skills
  • Desire to take responsibility
  • Resilience
  • Willingness to learn and take on new challenges

Estimated Salary Range: £22,000 - £28,000 per annum, depending on experience. Birmingham offers a great quality of life, and we are based in the heart of the city at Somerset House, within walking distance of Grand Central train station.



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