Cleaning Operations Manager
6 days ago
About the Role:
Churchill Services is seeking an experienced Cleaning Operations Manager to oversee a large higher education contract in London. As a key member of our team, you will be responsible for managing a team of 40 Operatives and 3 Supervisors, ensuring the delivery of high-quality cleaning services.
Key Responsibilities:
- Maintain strong client relationships and ensure high levels of satisfaction
- Provide and maintain quality-of-service delivery
- Manage, recruit, and coach local service teams
- Carry out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
- Ensure Health & Safety procedures and legislation are adhered to
- Look for opportunities for continuous improvement, cost savings, and account growth
Requirements:
- Excellent interpersonal communication and people management skills
- Excellent leadership and motivational skills, with the ability to forward plan, work under pressure, and influence at a senior level
- Experience with financial forecasting, budgeting, and analysis
- Working knowledge of Health and Safety systems in the cleaning industry
- Ability to work to tight timescales
- Strong commercial awareness, financial management, and IT literacy
- Passionate, flexible, trustworthy, and innovative
What We Offer:
- The opportunity to be part of one of the fastest-growing specialist FM providers in the UK
- Employee-owned, making you a beneficiary of our future success
- Two paid volunteering days annually
- More than 250 perks and hundreds of exclusive deals and discounts
- Lots of training, development, and apprenticeship opportunities to grow and progress your career
- Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
- All year-round recognition and annual awards program to thank our shining stars
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