Duty Operations Manager

2 months ago


Clerkenwell, United Kingdom Search Full time
About the Role

We are seeking a highly skilled Duty Manager to oversee daily operations at our development in South West London. As the first point of contact for incidents or issues, you will utilize staff, contractors, and resources to provide exceptional service, meeting all management contract, lease, and service standards.

Key Responsibilities
  • Champion Health & Safety, identifying and mitigating risks, and ensuring compliance with company rules and procedures.
  • Lead team members, contractors, and clients to deliver high-quality service, meeting service standards and management contracts.
  • Manage assets, mobilize support, and ensure the highest standards of health and safety.
  • Provide empathetic customer service, responding to queries, complaints, and concerns in a professional manner.
  • Support financial management and ensure compliance with data protection regulations.
Requirements

We are looking for a tech-savvy individual with previous residential experience, excellent customer service skills, and a strong understanding of SOP and IT systems. If you are a champion of Health & Safety and have a passion for delivering exceptional service, we encourage you to apply.

Search is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants.


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