Operations Manager
4 weeks ago
The Squad Club is seeking an experienced Operations Manager to oversee the day-to-day operational running of the charity, ensuring Thursday evening Squad sessions are delivered to a consistently high standard and that the charity is compliant with all relevant legislation and internal policies.
Key Responsibilities:- Manage the day-to-day operational activities for the charity, including overseeing the delivery of Thursday evening club sessions.
- Line manage and support the charity's two group leaders to fulfil their roles and develop their skills, acting as point of contact/escalation where necessary.
- Liaise with the trustee board as the interface between the group leaders and trustees, to escalate any issues and provide regular reports & updates on operational matters relating to the Squad.
- Create and drive forward initiatives to recruit new volunteers to support the charity, including supporting onboarding and introduction of new volunteers at Squad Thursday evening sessions.
- Develop, manage and implement processes and procedures to ensure the charity runs efficiently and maximises its impact.
- Experience line-managing people and managing operational delivery/service delivery, ideally within a small charity setting.
- An enthusiasm to get stuck-in to all areas of the charity, especially how we deliver our services to our beneficiaries/members.
- An organized individual with good time management and prioritization skills.
- Good communication skills and ability to work collaboratively with stakeholders at various levels of the charity (trustees, group leaders, volunteers, members, members' families).
- A friendly, outgoing, and open-minded individual.
- Experience working with vulnerable individuals, e.g., adults or young people with learning disabilities or physical disabilities.
- An understanding of the importance of governance for a charity.
- Safeguarding experience.
- Fundraising experience.
- Policy writing experience.
- Experience working with volunteers.
This is a rewarding role and you'd be joining a friendly, committed team of individuals. The role is for 15 hours a week (0.4 equivalent), which will include Thursday evenings 6:30-9:30pm. As a flexible employer, exact working patterns can be agreed with the successful candidate.
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