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Home Care Branch Manager
2 months ago
The Recruitment Crowd is seeking an experienced Home Care Branch Manager to lead our care services team in Aylsham. As a key member of our team, you will be responsible for overseeing and coordinating home care services for individuals who require assistance with activities of daily living but prefer to remain in their own homes.
Key Responsibilities- Leadership and Management
- Provide strong leadership to the branch staff, fostering a positive and supportive work environment.
- Set clear performance expectations and goals for staff members and provide regular feedback and coaching to support their professional development.
- Care Service Delivery
- Oversee the day-to-day operations of the home care branch, including scheduling, client intake, care planning, and coordination of services.
- Ensure compliance with all relevant regulations, policies, and procedures governing home care services.
- Client Care and Support
- Conduct client assessments and develop individualized care plans in collaboration with clients, families, and healthcare professionals.
- Address any client concerns or complaints promptly and effectively, ensuring high levels of client satisfaction.
- Business Development and Growth
- Develop and maintain relationships with referral sources, such as hospitals, physician offices, and community organizations, to promote the services of the home care branch.
- Identify opportunities for revenue growth and cost savings through effective resource utilization and business development efforts.
- Quality Assurance and Risk Management
- Implement quality assurance processes to ensure the delivery of high-quality care services in accordance with industry standards and best practices.
- Conduct regular audits and inspections of client care records, caregiver documentation, and operational procedures to identify areas for improvement and ensure compliance with regulations.
- Financial Management
- Develop and manage the branch budget, including revenue projections, expense management, and resource allocation, to ensure financial sustainability and profitability.
- Previous management experience within a domiciliary care setting is essential.
- Excellent business acumen with a strong desire to develop and grow the service.
- Comprehensive knowledge of CQC standards.
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- We'll pay for your full DBS disclosure.
- Paid breaks – we think it's essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.
- Excellent performance-related bonus.
- You will be rewarded with bonuses as the branch hours increase.
- 25 days annual leave plus bank holidays entitlement.
- Consistent support from a dedicated Head Office Team.
- Company Pension Scheme.
- Employee Wellness Health Assured Benefit Program.
- Employee Benefits & Discount Scheme.
