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Shift Leader
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Shift Leader to join our team at German Doner Kebab. As a Shift Leader, you will be responsible for leading our restaurant team to deliver exceptional customer service and achieve sales and profit targets.
Key Responsibilities:
- Lead Operations Excellence:
- Oversee and manage the day-to-day operations of our restaurant, ensuring that all aspects of the business are running smoothly and efficiently.
- Ensure that customer service meets our high standards and that customer satisfaction is consistently maintained.
- Respond promptly and efficiently to customer complaints and take appropriate action to resolve the issue.
- Enforce and maintain the highest quality of products and services possible.
- Organize and supervise the responsibilities of team members to ensure both team and customer satisfaction.
- Train and direct team members through strong, well-organized training to ensure great customer service.
- Appraise personnel's performance and provide feedback to keep the team motivated and productive.
- Maintain stock inventory and analyze consumption.
- Monitor and ensure compliance with food safety and health & safety rules and regulations.
- Successfully promote and publicize the German Doner Kebab brand.
- Nurture a positive working environment and lead by example.
- Monitor operations and initiate corrective actions.
- Be duty manager on a rotation basis.
- Lead pre- and post-shift rallies with the team to communicate set targets, share feedback, and brief the team about any business-related information.
- Take responsibility for the business performance of the front-of-house of our restaurant.
- Ensure that all operations are carried out according to German Doner Kebab guidelines.
- Address the root cause of related customer complaints and take action to resolve the problem.
- Ensure that all employees adhere to the company uniform standards.
- Meet and greet customers and organize table reservations.
- Organize and supervise the shifts of dining and counter staff.
- Maintain high standards of quality control, hygiene, and health and safety.
- Prepare cash drawers and provide petty cash as required.
- Help in any position when circumstances dictate.
- Take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment.
- Complete all necessary daily reports at the end of each shift.
- Attend any training or meetings as and when required by German Doner Kebab or the Franchisee.
- Perform any other duties as designated by the Operations Manager due to business demands.
- Work with the General Store Manager to coordinate all aspects.
- Monitor the stock storage areas and ensure they are neat and clean at all times.
- Collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved.
- Fill out daily paperwork.
- Meet and greet all customers where possible and role model exceptional guest care.
- Lead and comply with maintaining high standards of guest care.
- Support team colleagues at peak times and undertake any operational duty that might be reasonably required to ensure guest expectations are met.
- Ensure that the GDK team are always well-groomed and smart ready for work.
- At all times promote and follow legal responsibilities and requirements associated with the business.
- Have a good working knowledge of all equipment and efficiently take care of preventative maintenance.
- Business Relationships Within The Restaurant:
- Store team colleagues.
- Restaurant Management Team.
- Guests/Delivery drivers.
- GDK personnel.
- Restaurant Franchisee.
- Qualifications:
A qualified candidate for the position of Shift Leader should have outstanding interactive and communication skills and possess the enthusiasm to work with colleagues and team as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:
- Proven working experience as Supervisor/Duty Manager within the Food Industry.
- Demonstrated experience in guest service management.
- Extensive guest care knowledge.
- Proficiency in English.
- Computer literacy and familiarity with POS systems.
- Strong leadership, motivational, and people skills.
- Financial management skills.