Insurance Compliance Specialist

2 weeks ago

London, Greater London, United Kingdom Scotiabank Full time

As a key member of the Insurance Canada Processing Centre team, you will play a crucial role in ensuring the successful execution of individual goals, plans, and initiatives that support the team's business strategies and objectives. Your primary focus will be on accurately processing customer and internal requests for changes, actions, and corrections related to creditor insurance. This includes managing inbound 800 Line calls to respond to telephone inquiries, addressing each inquiry thoroughly, and ensuring all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Responsibilities:
  • Accurate Request Processing: Accurately process customer and internal requests for changes, actions, and corrections related to creditor insurance from domestic branches, other bank departments, contact centre, and Insurance Canada Service Centre (ICSC).
  • Phone Support: Manage inbound 800 Line calls to respond to telephone inquiries, ensuring thorough action is taken to fully address the inquiry.
  • Investigation and Resolution: Assist with investigations and complaint resolution to support resolving customer inquiries and escalations, including issue management and remediation activities.

In addition to these responsibilities, you will also contribute to maintaining a high-performance environment and an inclusive work environment within the team. You must be comfortable working in a hybrid work environment within a commutable distance to Stratford, Ontario, and possess previous administration experience in an office setting.

Requirements:
  • Knowledge of Creditor Insurance Products: Knowledge of creditor insurance products, programs, policies, and procedures would be considered an asset.
  • Technical Skills: Comfortability with using and learning new technology tools, including proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.). Familiarity with Scotiabank's accounting controls and regulatory compliance requirements, as well as systems (Intralink, PEGA, TLS, CIS, ED, MIMS, AS400, KS) would be considered an asset.

This role offers an estimated annual salary of $65,000-$85,000 based on your skills and experience.

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