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University Library Manager

2 months ago

Leeds, Leeds, United Kingdom University of Leeds Full time

Job Summary

The University of Leeds is seeking a highly skilled and experienced Library Customer Services Manager to join our team. As a key member of our library staff, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities

  • Lead a team of customer service representatives to provide high-quality customer service to students, staff, and visitors
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with other library teams to ensure seamless delivery of services and support
  • Manage customer complaints and issues in a professional and timely manner
  • Contribute to the development of library policies and procedures

Requirements

  • Excellent communication and interpersonal skills
  • Previous experience in a customer-facing role, preferably in a fast-paced environment
  • Ability to work effectively in a team and lead by example
  • Strong problem-solving and decision-making skills
  • Knowledge of library services and operations

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Access to a range of employee benefits, including health and wellbeing programs

About Us

The University of Leeds is a world-leading research-intensive university, with a strong commitment to academic excellence and student success. We are proud of our diverse and inclusive community, and we are committed to creating an environment that values and supports all staff and students.