Library Services Manager

2 months ago

Leeds, Leeds, United Kingdom University of Leeds Full time
Job Title: Library Customer Services Manager

We are seeking an experienced and skilled individual to join our team as a Library Customer Services Manager. This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner.

About the Role

This is an exciting opportunity to work in a fast-paced customer services environment, providing excellent communication and interpersonal skills to work effectively with a wide range of stakeholders. The successful candidate will have previous administrative experience and be able to contribute to the solution of both service and/or staffing related issues.

Key Responsibilities
  • Manage and develop the Library's customer services, ensuring a high-quality experience for all users.
  • Lead a team of customer service staff, providing guidance and support to ensure excellent service delivery.
  • Contribute to the development of Library policy and practice, working collaboratively with colleagues to achieve service goals.
  • Work cross-site on a regular basis to support the successful delivery of cross-service activity.
What We Offer

We offer a range of benefits, including:

  • 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom.
  • Generous pension scheme options plus life assurance.
  • Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym.
  • Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
How to Apply

To apply for this role, please visit our website to submit your application.

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