Library Services Manager
2 months ago
We are seeking an experienced and skilled individual to join our team as a Library Customer Services Manager. This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner.
About the RoleThis is an exciting opportunity to work in a fast-paced customer services environment, providing excellent communication and interpersonal skills to work effectively with a wide range of stakeholders. The successful candidate will have previous administrative experience and be able to contribute to the solution of both service and/or staffing related issues.
Key Responsibilities- Manage and develop the Library's customer services, ensuring a high-quality experience for all users.
- Lead a team of customer service staff, providing guidance and support to ensure excellent service delivery.
- Contribute to the development of Library policy and practice, working collaboratively with colleagues to achieve service goals.
- Work cross-site on a regular basis to support the successful delivery of cross-service activity.
We offer a range of benefits, including:
- 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom.
- Generous pension scheme options plus life assurance.
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
To apply for this role, please visit our website to submit your application.
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Library Services Manager
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Leeds, Leeds, United Kingdom University of Leeds Full time{"title": "Library Customer Services Manager", "description": "Key ResponsibilitiesAs a key member of our Library team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Library services.Key responsibilities include:Providing expert advice and guidance to students, staff, and external...
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Leeds, Leeds, United Kingdom University of Leeds Full time{"title": "Library Customer Services Manager", "description": "Key ResponsibilitiesAs a key member of our Library team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Library services.Key responsibilities include:Providing expert advice and guidance to students, staff, and external...
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