Music Licensing Specialist

2 weeks ago

Leicester, Leicester, United Kingdom PPL PRS Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound New Business Advisor. As a key member of our team, you will be responsible for providing an efficient and customer-centric service through various contact channels, generating new business invoices and customers.

Key Responsibilities
  • Proactively manage customer contact through multiple channels, including telephone, email, web forms, and direct mail, and process new business invoices.
  • Take inbound sales enquiries and convert them into customers.
  • Verify and gather relevant information and additional customer details where necessary.
  • Licence customers at the first point of contact where possible.
  • Deal with existing customer queries in an efficient manner and transfer them to the correct department.
  • Create leads where necessary and ensure the correct Salesforce process is followed to licence each customer.
  • Take ownership of customer queries through to resolution.
  • Maintain accurate notes in the CRM system (Salesforce).
  • Use objection handling techniques to proactively resolve customer queries or objections.
  • Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and revenue is maximised.
  • Deliver a positive customer experience and contribute to the department's service standards and customer satisfaction results.
  • Educate and advise customers on the benefits of music to their business, while ensuring they understand and adhere to contractual licensing terms and conditions.
  • Demonstrate a positive image of the company through developing and maintaining effective professional relationships with customers.
  • Work co-operatively and supportively with other teams to ensure a positive customer experience and meet revenue targets.
  • Develop and maintain knowledge of market sectors to support delivery of revenue targets.
  • Develop and maintain knowledge of core licensing processes and procedures, including tariffs and Copyright Law.
Requirements
  • Minimum of 1-2 years' experience in a similar role desirable.
  • Previous experience working within a call centre, retail, hospitality, customer service, or sales role environment.
  • Competent using Microsoft Office - Word, Excel, PowerPoint, and Outlook.
  • Good verbal communication, including a good telephone manner.
  • Experience of copyright or licensing in a structured environment desirable.
  • Experience of invoicing and date-sensitive account management.
  • Must be organised and able to manage own priorities and workload.
  • Have good attention to detail.
  • Able to be proactive in negotiating.
About PPL PRS

PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.

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