Order Fulfilment and Support Coordinator

2 days ago


London, Greater London, United Kingdom DTS Trading Inc. Ltd. Full time

We are seeking a talented Order Fulfilment and Support Coordinator to join our team at DTS Trading Inc. Ltd.

Estimated Salary: £45,000 - £65,000 per annum.

In this role, you will be responsible for coordinating daily operations related to order processing, system management, and 3PL coordination.

The ideal candidate will have 2+ years of experience in order processing, customer service, or related roles and possess excellent communication and interpersonal skills.

You will work closely with inventory, warehouse, and logistics teams to ensure order fulfilment and timely delivery, while also serving as the primary contact for customer inquiries and issues.

Key Responsibilities:

  1. Order Management and Coordination
    1. Process customer orders accurately and promptly using the organisation's order management system.
    2. Verify order details, including pricing, product availability, and shipping requirements.
    3. Coordinate with inventory, warehouse, and logistics teams to ensure order fulfilment and timely delivery.
  2. Customer Support and Issue Resolution
    1. Serve as the primary point of contact for customers regarding orders, inquiries, and support.
    2. Provide timely and accurate information on products, order status, and company policies.
    3. Handle customer complaints professionally, providing solutions to enhance satisfaction.
    4. Escalate complex issues to the appropriate team or manager for resolution.
  3. Reporting and Analytics
    1. Generate and analyse order reports to monitor performance metrics and identify areas for improvement.
    2. Track and document trends in order volume, delivery timelines, and fulfilment accuracy.

Education: High school diploma or equivalent (Bachelor's degree preferred).

Experience: 2+ years of experience in order processing, customer service, or related roles.

Technical Skills: Familiarity with order management systems and CRM tools.

Soft Skills: Excellent communication and interpersonal skills, high level of attention to detail, strong organisational and multitasking abilities, problem-solving and conflict-resolution skills.



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