Technical Account Manager

1 month ago

Reading, Reading, United Kingdom Oracle Full time
Job Title: Technical Account Representative

As a Technical Account Representative at Oracle, you will play a critical role in driving customer success and maximizing the value of our services. This is a challenging and rewarding position that requires strong technical and business skills, as well as excellent communication and relationship-building abilities.

Key Responsibilities:
  • Develop and manage long-term customer relationships with key customer contacts, providing direction and mentoring to more junior team members.
  • Work collaboratively with sales, delivery teams, and customers to identify and deliver appropriate solutions.
  • Coordinate the delivery of Oracle services, serving as the primary delivery contact to the customer and facilitating customer communications and activities across other Oracle lines of business.
  • Ensure effective and efficient use of Oracle delivery resources, achieving contract margin and revenue objectives.
  • Identify and submit delivery leads for new opportunities and contract renewals.
  • Act as a point of contact for major incidents, managing communication and customer expectations through resolution.
  • Establish and maintain a delivery governance model with the customer at the management and executive levels.
  • Perform scope and risk management, contributing to initiatives for Oracle delivery organizational process improvement and tool development.
  • Conduct periodic Service Account Planning and Account Reviews.

What We Offer:

As a Technical Account Representative at Oracle, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to our customers' success. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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