Key Experience Manager

2 weeks ago


Manchester, United Kingdom Found Full time
About the Role

We are seeking an experienced Key Experience Manager to join our team at Found, a leading UK-based experience-led lifestyle operator.

As a Key Experience Manager, you will play a vital role in delivering exceptional customer experiences across our UK property portfolio. You will be responsible for supporting the management team in planning, executing, and monitoring projects that drive business growth and success.

The successful candidate will have a proven track record of working in customer-centric businesses, preferably in the property management sector. You will possess strong organizational skills, attention to detail, and excellent communication skills.

We offer a competitive salary of £45,000 per annum, plus discretionary annual bonus, 24 days annual leave, company pension scheme, private medical insurance, life assurance, and voluntary benefits including gym membership discounts and cycle to work.

Responsibilities
  • Assist in the planning, execution, and monitoring of property management projects.
  • Coordinate project activities, resources, and timelines to ensure successful completion.
  • Organise and facilitate project meetings, including preparing agendas, taking minutes, and following up on action items.
  • Track project progress and prepare regular status reports for the management team.
  • Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.


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