Compliance and Complaints Manager
5 days ago
We are seeking an experienced Compliance and Complaints Manager to join our Compliance team at Winn Group, a leading North East personal injury law firm. This role will involve the day-to-day running of all compliance matters, Anti Money Laundering (AML) matters, and Data Protection/GDPR issues.
Key Responsibilities:- Investigating and responding to all complaints
- Lead role in all GDPR and AML matters
- Management of the compliance admin team
- Dealing with ad hoc compliance queries
- Competitive Base Salary from £45,000 depending on PQE and experience
- 25 days Holiday Allowance, plus bank holidays and an additional birthday holiday too
- Buy or Sell 5 Holidays per year (subject to eligibility)
- Additional Holidays for long service
- On-site Parking *subject to availability*
- Bike to Work Scheme (T&C's apply)
- Pension Scheme contribution (T&C's apply)
- Wellbeing Support such as Virtual GP, Bereavement Support and Discounted Health Checks
- Experience of Compliance work in a legal setting
- Fully conversant with the Legal Ombudsman Scheme, GDPR and AML regulations
- Experience of Complaint Management and reporting and analysing trends
Ability to commute/relocate: Newcastle upon Tyne, NE6 1PL: reliably commute or plan to relocate before starting work (required)
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Head of Complaints Management
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeJob Title: Group Head of ComplaintsAbout the Role:The Group Head of Complaints will be responsible for overseeing and managing the complaints process across two regulated firms. This includes ensuring that all complaints are handled efficiently and effectively, and that customers receive a fair outcome in a timely manner.Key Responsibilities:Manage and...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "company": "Aston Charles", "job_type": "Permanent", "sector": "General Insurance", "specialism": "Claims, Commercial", "location": "100% Home-Based", "responsibilities": ["Manage a team of Liability Claims Handlers", "Train, develop, and coach team members", "Allocate workloads and act as an escalation point for...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "company": "Aston Charles", "job_type": "Permanent", "sector": "General Insurance", "specialism": "Claims, Commercial", "location": "100% Home-Based", "responsibilities": ["Manage a team of Liability Claims Handlers", "Train, develop, and coach team members", "Allocate workloads and act as an escalation point for...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "company": "Aston Charles", "job_type": "Permanent", "sector": "General Insurance", "specialism": "Claims, Commercial", "location": "Remote", "job_summary": "We are seeking a highly skilled Liability Claims Team Leader to join our team at Aston Charles. As a key member of our claims team, you will be responsible for...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "company": "Aston Charles", "job_type": "Permanent", "sector": "General Insurance", "specialism": "Claims, Commercial", "location": "Remote", "job_summary": "We are seeking a highly skilled Liability Claims Team Leader to join our team at Aston Charles. As a key member of our claims team, you will be responsible for...
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Claims and Complaints Manager
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob OpportunityCompany OverviewAston Charles is a leading recruitment agency specializing in General Insurance and Financial Services. We are committed to providing a personalized service to our clients and candidates.Job SummaryWe are seeking an experienced Claims Team Manager to join our client, a cutting-edge Insurtech company. As a Claims Team Manager,...
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Claims and Complaints Manager
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob OpportunityCompany OverviewAston Charles is a leading recruitment agency specializing in General Insurance and Financial Services. We are committed to providing a personalized service to our clients and candidates.Job SummaryWe are seeking an experienced Claims Team Manager to join our client, a cutting-edge Insurtech company. As a Claims Team Manager,...
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Claims and Complaints Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "subtitle": "Join a dynamic Insurtech firm as a Liability Claims Team Leader", "content": "Aston Charles is seeking a Liability Claims Team Leader to join our team at a cutting-edge Insurtech firm. As a Liability Claims Team Leader, you will be responsible for managing a team of Liability Claims Handlers, each...
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Claims and Complaints Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "subtitle": "Join a dynamic Insurtech firm as a Liability Claims Team Leader", "content": "Aston Charles is seeking a Liability Claims Team Leader to join our team at a cutting-edge Insurtech firm. As a Liability Claims Team Leader, you will be responsible for managing a team of Liability Claims Handlers, each...
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Claims and Complaints Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob Title: Liability Claims Team LeaderCompany: Aston CharlesJob Type: PermanentSector: General InsuranceSpecialism: Claims, CommercialLocation: Remote-basedJob Description:We are seeking an experienced Liability Claims Team Leader to join our dynamic team. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers,...
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Claims and Complaints Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob Title: Liability Claims Team LeaderCompany: Aston CharlesJob Type: PermanentSector: General InsuranceSpecialism: Claims, CommercialLocation: Remote-basedJob Description:We are seeking an experienced Liability Claims Team Leader to join our dynamic team. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers,...
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Electrical Compliance Specialist
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Electrical Compliance & Safety Full timeWe are a leading electrical compliance contractor, working in the housing association, public, and commercial sectors to ensure safety and compliance.Our team specializes in bringing together compliance and the latest technology to manage electrical inspections, repairs, and installations efficiently.We are looking for an electrician with the 2391 or 2394/95...
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Lead Complaints Advisor
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full timeJob Title: Lead Complaints AdvisorAbout the RoleWe are seeking a highly skilled and experienced Lead Complaints Advisor to join our team at Home Group. As a key member of our customer service team, you will play a pivotal role in transforming our customers' experiences by handling and resolving complaints in a fair and efficient manner.Key...
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Lead Complaints Advisor
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full timeJob Title: Lead Complaints AdvisorAbout the RoleWe are seeking a highly skilled and experienced Lead Complaints Advisor to join our team at Home Group. As a key member of our customer service team, you will play a pivotal role in transforming our customers' experiences by handling and resolving complaints in a fair and efficient manner.Key...
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Claims and Complaints Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "subtitle": "Join a dynamic Insurtech firm as a Liability Claims Team Leader", "content": "Aston Charles is seeking a Liability Claims Team Leader to join our team at a cutting-edge Insurtech firm. As a Liability Claims Team Leader, you will be responsible for managing a team of Liability Claims Handlers, each...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob Title: Liability Claims Team LeaderCompany: Aston CharlesJob Type: PermanentSector: General InsuranceSpecialism: Claims, CommercialLocation: Remote-basedJob Summary:We are seeking an experienced Liability Claims Team Leader to join our dynamic team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims...
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Claims and Complaints Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "subtitle": "Join a dynamic Insurtech firm as a Liability Claims Team Leader", "content": "Aston Charles is seeking a Liability Claims Team Leader to join our team at a cutting-edge Insurtech firm. As a Liability Claims Team Leader, you will be responsible for managing a team of Liability Claims Handlers, each...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob Title: Liability Claims Team LeaderCompany: Aston CharlesJob Type: PermanentSector: General InsuranceSpecialism: Claims, CommercialLocation: Remote-basedJob Summary:We are seeking an experienced Liability Claims Team Leader to join our dynamic team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims...
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Lead Complaints Advisor
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full timeJob Title: Lead Complaints AdvisorAbout the RoleWe are seeking a highly skilled and experienced Lead Complaints Advisor to join our team at Home Group. As a key member of our customer service team, you will play a vital role in transforming our customers' experiences by handling and resolving complaints in a fair and efficient manner.Key...
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Lead Complaints Advisor
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full timeJob Title: Lead Complaints AdvisorAbout the RoleWe are seeking a highly skilled and experienced Lead Complaints Advisor to join our team at Home Group. As a key member of our customer service team, you will play a vital role in transforming our customers' experiences by handling and resolving complaints in a fair and efficient manner.Key...