Compliance and Complaints Manager

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Winn Group Full time

We are seeking an experienced Compliance and Complaints Manager to join our Compliance team at Winn Group, a leading North East personal injury law firm. This role will involve the day-to-day running of all compliance matters, Anti Money Laundering (AML) matters, and Data Protection/GDPR issues.

Key Responsibilities:
  • Investigating and responding to all complaints
  • Lead role in all GDPR and AML matters
  • Management of the compliance admin team
  • Dealing with ad hoc compliance queries
What We Offer:
  • Competitive Base Salary from £45,000 depending on PQE and experience
  • 25 days Holiday Allowance, plus bank holidays and an additional birthday holiday too
  • Buy or Sell 5 Holidays per year (subject to eligibility)
  • Additional Holidays for long service
  • On-site Parking *subject to availability*
  • Bike to Work Scheme (T&C's apply)
  • Pension Scheme contribution (T&C's apply)
  • Wellbeing Support such as Virtual GP, Bereavement Support and Discounted Health Checks
Requirements:
  • Experience of Compliance work in a legal setting
  • Fully conversant with the Legal Ombudsman Scheme, GDPR and AML regulations
  • Experience of Complaint Management and reporting and analysing trends

Ability to commute/relocate: Newcastle upon Tyne, NE6 1PL: reliably commute or plan to relocate before starting work (required)



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