IT Support Specialist
4 weeks ago
About the Role:
MavenTree Technology Pte Ltd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to clients via various communication channels, including phone, email, and ticketing systems.
Key Responsibilities:
- Configure, install, and maintain IT hardware and software, including PCs, laptops, mobile devices, and printer/copiers.
- Support Meeting Room Tablet, Projector, Telephone, Cabling, and Audio Video (AV) System.
- Record events, problems, and resolutions in the Client ticketing system.
- Coordinate with the Client IT Department to plan and implement software upgrades, OS installations, or hardware tech refresh on PCs, laptops, and mobile devices.
- Manage the helpdesk on a day-to-day basis, dealing with cases from inception to completion.
- Monitor and update the Client IT Asset Management System.
- Attend to Client end-users within Client premises.
- Technical Requirements:
- Install and troubleshoot Windows & Non-Windows Applications
- Account Administration
- End User Support
- Setup/Troubleshoot Laptop/Desktop/Printing/Meeting Room facilities/Video Conference System
- Multi-purpose hall Sound System
- PC inventories & Bi-monthly stock take
- Skype / MS Teams Voice
- Software Management: Endpoint Central / Intune
- Microsoft Defender
- VPN Solution
- In-house escalation to Level 2/3 Support, Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation
Salary and Benefits:
We offer a competitive salary of SGD 50,000 - 60,000 per annum, depending on experience, as well as comprehensive benefits and opportunities for career growth.
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