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Business Transformation Specialist
1 month ago
Job Title: Business Transformation Specialist
About the Role:
We are seeking a highly skilled Business Transformation Specialist to join our team at Reed Technology. As a Business Transformation Specialist, you will be responsible for implementing and managing an audit schedule to review various departments in alignment with IT and BPO roadmaps.
Key Responsibilities:
- Implement and manage an audit schedule to review various departments in alignment with IT and BPO roadmaps.
- Analyse operational processes to identify manual or time-consuming tasks and manage these projects to completion.
- Gather opportunities for improvement across departments, functions, and customers.
- Document all requirements and background information into a standardised template and evaluate the most suitable solutions (IT/offshore).
- Communicate and collaborate with relevant departments to evaluate possible solutions based on priorities and objectives, explaining processes and challenges in simple terms.
- Formulate solutions, ensuring the responsible department has specifications and timelines agreed upon.
- Document new processes and formulate a rollout plan with milestones, training, and timelines.
- Efficiently communicate and implement new processes with relevant parties, including trial, testing, and troubleshooting.
- Monitor the rollout and collate lessons learned to review if new processes can be utilised elsewhere.
Requirements:
- Excellent written and verbal communication skills, comfortable communicating at all levels including board level.
- Strong planning and attention to detail.
- Proven problem-solving and project management skills.
- Demonstrated ability in process improvement and analytical skills with advanced Excel proficiency.
- Team player who can collaborate effectively with colleagues.
- Critical and objective thinking with a logical approach to fault finding and problem resolution.
- Demonstratable experience of 'getting things done' with a 'can do' attitude.
About Us:
We are a technology-driven organisation recognised by our employees as a Great Place to Work. We offer a competitive salary and benefits package, as well as opportunities for professional growth in a dynamic environment.
