Technology Support Specialist
1 month ago
Job Summary:
We are seeking a highly skilled Technology Support III professional to join our team in Corporate Sector, Enterprise Technology. As a key member of our team, you will be responsible for ensuring the operational stability, availability, and performance of our production application flows.
Key Responsibilities:
- Ensure the operational stability, availability, and performance of production application flows
- Encourage a culture of continuous improvement through troubleshooting, maintenance, identification, escalation, and resolution of production service interruptions
- Collaborate with stakeholders to gather feedback on impacts of disruptions and participate in crisis management processes
- Support the execution of Firmwide Business Resiliency policies and standards, partnering with stakeholders and Firmwide resiliency teams
- Participate in centralized Firmwide Simulation Utility (FSU) to demonstrate End-to-End resilience of plans
Requirements:
- Prior experience in business resiliency, crisis management, operational risk, or global security/intelligence function
- Ability to effectively manage multiple projects simultaneously
- Data-based decision making, leveraging data to support the end-to-end Business Resiliency Incident/Crisis lifecycle
- Represent Enterprise Technology assets during crisis management scheduled calls
- Experience managing sensitive and personal data within firmwide/organizational policies
About Us:
JPMorgan Chase is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
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