Account Management Lead
4 weeks ago
At Global Payments, we're committed to delivering best-in-class payment technology and software solutions. As an Account Management Lead, you'll play a critical role in ensuring our clients receive exceptional service and support.
Key Responsibilities:- Manage departmental operations for the call center, ensuring Service Level Agreements are maintained.
- Oversee the efficiency and quality of monitoring call volumes, providing coaching and development opportunities for team members.
- Conduct training for customer service processes, reinforcing training through day-to-day interactions.
- Meet with clients and leadership team to participate in call quality calibration and operations meetings.
- Collaborate with Account management and other teams to ensure contractual requirements are met.
- Bachelor's Degree in a related field of study from an accredited university.
- Relevant experience or degree in a related field of study.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.
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Account Management Lead
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Global Payments Full timeAccount Management LeadAt Global Payments, we're committed to delivering best-in-class payment technology and software solutions. As an Account Management Lead, you'll play a critical role in ensuring our clients receive exceptional service and support.Key Responsibilities:Manage departmental operations for the call center, ensuring efficient and effective...
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Client Account Lead
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Client Account Lead
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Milton Keynes, Milton Keynes, United Kingdom Rentokil Pest Control South Africa Full timeUnlock Your Potential as a Field Account ManagerAre you a sales professional looking to take your career to the next level? Do you have a proven track record of building strong relationships with customers and driving sales growth? If so, we want to hear from you!As a Field Account Manager with Rentokil Initial, you will be responsible for managing a...
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