Account Management Lead

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Global Payments Full time
Account Management Lead

At Global Payments, we're committed to delivering best-in-class payment technology and software solutions. As an Account Management Lead, you'll play a critical role in ensuring our clients receive exceptional service and support.

Key Responsibilities:
  • Manage departmental operations for the call center, ensuring Service Level Agreements are maintained.
  • Oversee the efficiency and quality of monitoring call volumes, providing coaching and development opportunities for team members.
  • Conduct training for customer service processes, reinforcing training through day-to-day interactions.
  • Meet with clients and leadership team to participate in call quality calibration and operations meetings.
  • Collaborate with Account management and other teams to ensure contractual requirements are met.
Requirements:
  • Bachelor's Degree in a related field of study from an accredited university.
  • Relevant experience or degree in a related field of study.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.



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