Credit Card Collections Specialist

16 hours ago


beeston, United Kingdom Capital One - UK Full time
Role Overview
Credit card customers may struggle to make payments due to various reasons such as health issues, job loss, or financial vulnerability. As a Collections Advisor/Credit Control, you will provide empathetic support and guidance to help them manage their finances effectively.

About the Role
In this role, you will work closely with our customers to understand their financial situations, identify suitable payment plans, and educate them on budgeting and financial management. You will also communicate complex information clearly, providing exceptional customer service while being sensitive to individual circumstances.

What You'll Do
* Provide personalized support to customers experiencing financial difficulties* Help customers understand their financial obligations and develop sustainable payment plans* Collaborate with third-party organizations to establish tailored solutions* Work in a fast-paced environment with varying shift patterns, including Saturdays

Your Benefits
As an employee of Capital One UK, you can expect a competitive salary of £27,000, comprehensive training, and opportunities for career growth. Our Nottingham office features open-plan workspaces, accessible facilities, and amenities such as a fully-serviced gym and mindfulness space. We are committed to diversity and inclusion, offering a supportive work environment that values teamwork, respect, and innovation.

Why Join Us?
Capital One is dedicated to helping customers succeed by bringing ingenuity, simplicity, and humanity to banking. We believe in empowering associates to serve with humility and respect, driving superior results through teamwork and perspective.
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