Luxury Hotel Operations Director

22 hours ago


Belfast, United Kingdom Miller Group Global Limited Full time

Miller Group Global Limited is seeking a seasoned Hotel General Manager to lead our new luxury hotel in Belfast city centre. This prestigious role offers an exceptional opportunity for a talented professional to shape the hotel's operations and reputation.

About the Role

We are looking for a highly experienced and driven individual with a proven track record in hotel management, particularly in luxury or high-end settings. The successful candidate will oversee all aspects of hotel operations, including financial performance, guest satisfaction, and team development.

Key Responsibilities
  • Strategic Leadership: Develop and implement strategies to achieve revenue, profitability, and growth goals, aligning operational objectives with the client's vision, mission, and values.
  • Operational Management: Oversee daily operations, ensuring smooth functioning of departments (front office, housekeeping, F&B, sales, maintenance, etc.) and monitoring key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), and guest satisfaction scores.
  • Guest Experience: Lead initiatives to deliver superior guest service, addressing feedback promptly to maintain high satisfaction levels and creating programs to enhance the guest experience and promote loyalty.
  • Financial Management: Prepare and manage the hotel's annual budget, ensuring cost control and profitability, overseeing revenue management and pricing strategies in collaboration with the revenue team.
  • Team Leadership and Development: Recruit, train, and motivate staff, fostering a culture of excellence and teamwork, conducting performance evaluations, and providing guidance for career development.
Qualifications and Skills

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a proven track record in senior leadership roles within the hospitality industry. Strong leadership and decision-making abilities, excellent interpersonal and communication skills, and proficiency in hotel management systems (e.g., Opera, PMS) and Microsoft Office Suite are essential.

What We Offer

We offer a competitive salary (£80,000 - £100,000 per annum) and performance-based incentives, a comprehensive benefits package, including health insurance and professional growth opportunities, and the chance to work with a forward-thinking client committed to excellence.



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