Senior Infrastructure Specialist

3 weeks ago


West Yorkshire, United Kingdom Vertex IT Solutions Ltd Full time

Job Title: 3rd Line Infrastructure/Projects Engineer

About the Role:

We are seeking a highly skilled and motivated 3rd Line Infrastructure/Projects Engineer to join our team at Vertex IT Solutions Ltd. As a key member of our technical team, you will be responsible for providing 3rd line support to incidents escalated from our service desk, managing and maintaining our clients' infrastructure estate, and delivering full-cycle projects within set time frames.

Key Responsibilities:

  1. Provide 3rd line technical support to incidents escalated from the service desk.
  2. Manage and maintain our clients' infrastructure estate, which consists of 300+ networks.
  3. Support and manage various projects, ensuring timely delivery and high-quality results.

Technical Requirements:

  1. Strong knowledge of MS Office 365, Hyper-V, Firewall, VLANs, RDS, Microsoft and Windows Server (2008/2012+), and Desktop (Windows 7+).
  2. Experience with Microsoft Exchange, Virtualisation, and Solid networking – IP/WANs, LANs.
  3. Proficiency in Citrix – XenDesktop & XenApp, Active Directory, PowerShell, and Storage/SAN Experience.

Desirable Skills:

  1. Experience working for an MSP.
  2. Microsoft certifications.
  3. Networking certifications.

About Us:

Vertex IT Solutions Ltd is an established solutions provider with over 18 years of experience. We have a strong presence in the Yorkshire area, with an excess of 200 clients. We are committed to delivering high-quality solutions and excellent customer service.



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