Customer Service Representative

5 days ago

Kirkwall, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Provide personalized support to customers through various channels, including in-branch, phone, and online.
  • Assist customers with their financial needs, including transactions, account management, and product applications.
  • Work collaboratively with the branch team to achieve sales and service targets.
  • Develop and maintain a deep understanding of our products and services to provide informed advice to customers.
  • Contribute to a positive and inclusive branch culture, promoting a customer-centric approach to everything we do.
What We Offer

As a Customer Representative at Nationwide Building Society, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of benefits, including:

  • A competitive salary and bonus scheme.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including a pension scheme and life assurance.
  • Access to our salary sacrifice scheme, offering a range of benefits and discounts.
  • A flexible working environment, with opportunities to work from home and adjust your working hours to suit your needs.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A customer-focused approach, with a passion for delivering exceptional service.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Proficiency in using digital tools and applications, including our customer relationship management system.
  • A willingness to learn and develop your skills and knowledge in a fast-paced environment.
What to Expect

As a Customer Representative at Nationwide Building Society, you can expect:

  • A comprehensive induction program, including training and support to help you settle into your new role.
  • Ongoing coaching and feedback, to help you develop your skills and knowledge.
  • A collaborative and supportive team environment, with opportunities to work with colleagues from diverse backgrounds and experiences.
  • A range of opportunities for career development and progression, within our organization and across the industry.

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