Financial Services Expert
3 days ago
We are seeking a highly skilled Financial Services Expert to join our team at E Next. As a Credit Resolution Specialist, you will play a critical role in supporting our residential customers who are struggling to pay and delivering our overall debt reduction.
Key Responsibilities- Expert Communication: You will confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgment, building long-term trusting relationships.
- Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviors, and optimize business strategies.
- You will not be afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
Requirements
- Previous customer service experience (don't worry if you're new to energy, we'll provide full training).
- Experience in debt collection.
What We Offer
- Competitive Salary: £24,195 - £26,010 per annum, dependent on experience.
- Flexible Work: Hybrid working approach: split your week between home and our Bolton hub (typically 2-3 days).
- Free Parking: Free parking available when attending the hub.
- Work-Life Balance: Core hours 9AM-5PM, Monday-Friday.
- Generous Holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off. access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more.
- Pension Scheme: Enjoy a generous pension contribution.
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