Financial Expert Advisor
11 hours ago
E Next seeks a skilled Financial Expert Advisor to support residential customers facing financial difficulties and contribute to overall debt reduction.
We strive to deliver exceptional service and utilise cutting-edge technology to enhance our customers' experience. Our ideal candidate will possess strong English skills, excellent communication, and analytical skills to engage with customers regarding their personal finances, fostering openness and trust without judgment.
Key Responsibilities:
- Analyse customer data to identify patterns, predict behaviours, and inform business strategies.
- Develop and implement effective solutions to resolve customer queries and issues in a timely manner.
- Maintain accurate records of customer interactions and progress towards debt reduction goals.
- Collaborate with internal teams to ensure seamless communication and efficient resolution of customer concerns.
- Stay up-to-date with industry developments and best practices to enhance professional knowledge and skills.
Requirements:
- Prior customer service experience is beneficial (training will be provided for energy-related aspects).
- Strong English language skills are required for both written and verbal communication.
- Data-driven decisions will guide your actions, ensuring the best possible service for our customers.
Benefits:
- Competitive salary: £24,195 - £26,010 per annum, dependent on experience.
- Flexible work arrangement: Hybrid working - split your week between home and our Bolton hub (typically 2-3 days).
- Free parking: Available when attending the hub.
- Work-life balance: Core hours are 9AM-5PM, Monday-Friday.
- Holidays: 26 days holiday plus bank holidays, including a guaranteed day off on your birthday.
- Pension scheme: Enjoy a generous pension contribution.
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