Technical Support Coordinator
2 weeks ago
As a Technical Support Coordinator at Zachary Daniels in Wigan, you will play a crucial role in delivering exceptional customer service and ensuring operational support requests are handled efficiently.
Main Responsibilities:- Receive, record, and process incoming customer support requests via phone and email.
- Log customer support requests accurately and promptly using our In-house system.
- Create accurate quotations, estimates, or proposals for chargeable work and support services.
- Coordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
- Obtain and record required documentation, and issue invoices for chargeable work in line with client payment terms.
- Produce and review support-related reports for the Head of Support Services.
- Respond to customer queries or concerns and escalate when necessary.
- Participate in relevant meetings and work closely with technicians, management, customers, and suppliers.
We estimate that this role would attract a salary range of £25,000 - £28,000 per annum, plus benefits.
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