Technical Support Coordinator

2 weeks ago


Greater Manchester, United Kingdom Zachary Daniels Full time

As a Technical Support Coordinator at Zachary Daniels in Wigan, you will play a crucial role in delivering exceptional customer service and ensuring operational support requests are handled efficiently.

Main Responsibilities:
  • Receive, record, and process incoming customer support requests via phone and email.
  • Log customer support requests accurately and promptly using our In-house system.
  • Create accurate quotations, estimates, or proposals for chargeable work and support services.
  • Coordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
  • Obtain and record required documentation, and issue invoices for chargeable work in line with client payment terms.
  • Produce and review support-related reports for the Head of Support Services.
  • Respond to customer queries or concerns and escalate when necessary.
  • Participate in relevant meetings and work closely with technicians, management, customers, and suppliers.

We estimate that this role would attract a salary range of £25,000 - £28,000 per annum, plus benefits.


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