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Senior HR Operations Specialist
4 weeks ago
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
About the Role
We're looking for a skilled Senior HR Assistant to join our team. As a Senior HR Assistant, you will be responsible for delivering a fantastic ES Operations experience through operational and tactical processes within the employee life-cycle, working with the Systems team to create a better experience through system improvements, being an expert in the Access and ES ways of working and employee data as well as taking ownership of a stakeholder relationship within the ES Operations client group to drive further improvements between teams to further level up the employee experience.
Key Responsibilities
Efficiently resolve queries via Access Assist on wellbeing, ER, global mobility, international transfers, time off, and HR systems.
Develop and implement new UK and international processes, creating documentation and knowledge-based articles in collaboration with the Systems team.
Manage the escalation inbox, ensuring timely and empathetic response and resolution of complex employee queries.
Collaborate with the M&A team and stakeholders to resolve integration issues, maintain compliance, and support audits by providing necessary documentation.
Requirements
Deep knowledge of HR practices, processes, policies, and regulatory requirements, with expertise in key HR legislation such as Equality, Wellbeing, Visas, Sponsorship, contingent workers, and IR35.
Excellent communication skills for managing difficult conversations, resolving conflicts, and maintaining strong stakeholder relationships through influence and compromise.
Proven ability to design and implement straightforward, practical processes, balancing organizational needs with individual experiences, and solving complex problems through critical thinking.
Highly organised, adaptable, and detail-oriented with strong IT skills (especially MS Office), capable of prioritising multiple demands and spotting risks while maintaining a fun, team-oriented approach.
About Us
We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.
