Technical Service Representative

2 weeks ago


Manchester, United Kingdom Johnson Controls, Inc. Full time

Job Overview

We are pleased to announce a vacancy for a skilled Support Technician to join our Remote Operating Centre (ROC) team at Johnson Controls.

In this role, you will provide technical support to over 300,000 customers annually, ensuring they receive reliable alarm system services.

With access to on-going training and career development, you will grow professionally within a business that values local, national, and global opportunities.

Key Responsibilities

  • Use monitoring and programming software to troubleshoot and resolve customer issues.
  • Provide exceptional customer service via phone to residential and commercial customers.
  • Assist field engineers with remote connectivity to alarm systems.
  • Develop skills in over-the-phone customer service.

What We Offer

We offer a competitive salary of £35,000-£50,000 per annum, depending on experience, plus overtime paid on top.

In addition, you will receive:

  • Ongoing training and career development.
  • A comprehensive benefits package.
  • Dedication to safety through our Zero Harm policy.
  • Access to business resource groups.


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