Retail Customer Service Representative

4 weeks ago


Epsom, Surrey, United Kingdom Entain Full time
Deliver Exceptional Customer Service in Our Retail Betting Shops

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering outstanding customer service, ensuring a positive and engaging experience for our customers.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the shop team to achieve sales targets and drive business growth.
  • Process customer transactions, including cash handling and operating betting terminals.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Contribute to a positive and inclusive shop environment, promoting a culture of respect and teamwork.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of our customers.
  • Self-motivated and proactive, with a strong work ethic and commitment to achieving results.

What We Offer:

  • A competitive salary and benefits package, including pension scheme and annual ShareSave.
  • Opportunities for career development and progression, with a focus on promoting from within.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.

At Entain, we are committed to creating a diverse and inclusive workplace, where everyone feels valued and respected. We welcome applications from candidates from all backgrounds and encourage you to apply if you share our values and are passionate about delivering exceptional customer service.



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