Service Delivery Coordinator

2 days ago


London, Greater London, United Kingdom Dalkia Full time

Job Title: Service Delivery Coordinator

About the Role:

We are seeking a highly skilled Service Delivery Coordinator to join our team at Dalkia. As a key member of our service delivery team, you will be responsible for coordinating and managing the contract support team.

The successful candidate will have good levels of written and spoken English, good computer skills including all Microsoft programmes and bespoke web-based platforms, and the ability to analyse data and trends.

You will be responsible for:

  • Coordinating the contract support team to ensure exceptional customer service and contract delivery.
  • Working closely with the helpdesk team to maintain cover at all times.
  • Producing high-quality documentation from supporting systems within the required timescales.
  • Communicating closely, sharing information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contract.

The salary for this role is approximately £40,000-£55,000 per annum, depending on experience.



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