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Hotel Night Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Hotel Indigo Stratford Upon Avon Full time
About Us

Located in the heart of Stratford-upon-Avon, our boutique Hotel Indigo is a unique blend of history and modern style. Surrounded by Shakespearean culture, our hotel is steeped in heritage and offers an unforgettable experience for guests.

The Role

We are seeking an experienced Night Porter to join our team. As a key member of our night shift, you will provide exceptional customer service and ensure the smooth operation of our hotel. Your responsibilities will include:

  • Greeting Guests: Welcome our guests with a warm smile and provide them with a comfortable and enjoyable stay.
  • Maintaining Standards: Ensure that all areas of the hotel meet high standards of cleanliness and safety.
  • Handling Complaints: Resolve guest complaints in a constructive and empathetic manner.

To be successful in this role, you will need to have previous experience working nights in a hotel or hospitality environment. You should be passionate about delivering high standards, providing excellent customer service, and ensuring that all hotel standards and health and safety requirements are implemented.

What We Offer

We offer a range of benefits, including:

  • Discounted Staff Room Rates: Enjoy heavily discounted rates at our properties for you and your friends and family.
  • Cycle to Work Scheme: Save up to 40% on a wide range of bikes.
  • Healthcare Cash Plans: Access dental, optical, medical, and more from just £1 per week.
  • Fully Funded Apprenticeship Programme: Develop your career without a reduction in pay.

We are committed to providing a supportive and inclusive work environment. If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply.