Medical Claims Coordinator

4 weeks ago


Manchester, United Kingdom MMA Digital Full time

Unlock a Rewarding Career in Customer Service

MMA Digital, a leading digital marketing agency for the legal sector, is seeking a skilled Medical Claims Coordinator to join our dynamic team based in West Didsbury, Manchester. This exciting opportunity offers a competitive basic salary of £20,000 (pro-rata) + bonus, with an estimated OTE of £26,000+.

About the Role

This customer-facing position involves managing new claims enquiries via inbound or outbound calls, assessing potential opportunities for pursuing claims, and working to set key performance targets. Our ideal candidate will be comfortable handling a structured pre-qualification call with customers to obtain specific information.

Your Key Responsibilities:

  • Manage new claims enquiries via phone calls to follow up on customer web inquiries
  • Assess enquiries for potential claim opportunities and forward cases to relevant solicitor partners
  • Work towards established KPIs and service level agreements

We're Looking for:

  • A motivated and customer-focused individual with a commitment to delivering excellent service
  • Previous experience in a similar role is advantageous but not essential
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer

In return for your hard work and dedication, we offer a range of benefits, including:

  • A competitive basic salary
  • Weekly accrued bonus
  • Perkbox membership with discounts from over 1,000 brands
  • Quarterly company socials
  • Casual dress-down Fridays
  • Modern office space close to local transport links
  • Free fruit

About MMA Digital:

We are a dynamic digital marketing agency specializing in client lead generation through technology innovation. Our mission is to accelerate clients' growth by building a world-class marketing platform. If you're passionate about delivering exceptional customer experiences and want to grow with a forward-thinking organization, apply now



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