Service Delivery and Governance Specialist
2 days ago
XLCATLIN is seeking a highly skilled Service Delivery and Governance Specialist to join our team. The successful candidate will be responsible for delivering high-quality service and ensuring compliance with regulatory requirements.
About the RoleThis role will play a key part in improving regulatory relations and creating a unified approach across the delegated service centre.
Main Responsibilities- Coordinate various aspects of the delegated authority framework, including relationship management, project management, and involvement in transversal projects.
- Develop and implement strategies to improve service delivery and ensure compliance with regulatory requirements.
- Liaise with Middle Office for all DA related topics and ensure appropriate level of support is provided by MO.
- Manage relationships with UW/Claims teams to ensure that the DASC is providing appropriate level of operational support and gather requirements.
- Support the onboarding process for new delegated authority partners, including due diligence, contract negotiation, and system setup.
- Bachelor's degree preferred and experience in insurance with a focus on delegated authority coordination.
- Proven experience in relationship and stakeholder management within an insurance context.
- Proficiency in managing projects and using project management tools.
- Experience in governance reporting and transversal project involvement.
- Strong understanding of regulatory and governance requirements specific to the insurance industry.
- Ability to manage onshore and offshore resources.
The estimated salary for this role is £50,000-£60,000 per annum, depending on location and experience. XLCATLIN offers a competitive benefits package, including a pension scheme, life assurance, and annual leave.
We are committed to equal employment opportunity and welcome applications from diverse candidates.
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