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Boutique Manager
2 months ago
At Jo Malone London, we're seeking a dynamic and inspirational leader to join our team as a Boutique Manager in Brighton. As a key member of our retail team, you'll be responsible for driving sales, customer service, and operational excellence in our boutique.
We're looking for someone who can create and execute a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team. You'll be accountable for the smooth running of the store, ensuring all team members are aligned with the boutique and brand vision.
As a Boutique Manager, you'll have the opportunity to elevate our in-store events and draw success from them. You'll also be responsible for coaching and inspiring your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
What We Offer
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & development offering
About Us
At Jo Malone London, we're committed to being the most inclusive and diverse beauty company in the world. We're a people-first company, respecting and caring for our employees, communities, and consumers. With a global presence in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it's essential that we have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.
Requirements
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours
- Proficient in Microsoft office
- Proof of right to live and work in the country
