French Language Support Specialist

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Job Overview:

Ventrica is looking for an International Customer Care Professional to join its dynamic customer service team. As a key member of our team, you will be responsible for providing exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Have a 'can-do' attitude and ensure customers are at the heart of every conversation
  • Be the first point of contact for all customer queries
  • Act as a brand ambassador for your client
  • Provide outstanding customer service across telephone, social media, webchat, and email

Requirements:

  • A strong understanding of what constitutes great customer service
  • Excellent written and verbal communication skills
  • Strong IT skills and ability to work well within a team
  • Flexibility, professionalism, drive, ambition, and willingness to learn
  • Fluent in French and C2 level of English required

Benefits:

  • A competitive salary of £24,500 per annum
  • A comprehensive benefits package including health insurance, pension scheme, and annual leave
  • The opportunity to work with a world-renowned brand and contribute to their success


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