Network Operations Engineer
5 days ago
Job Summary
We are seeking a highly skilled and motivated Technical Support Engineer to join our team at IP Integration. As a key member of our technical support team, you will be responsible for providing exceptional customer support and resolving complex technical issues.
About the Role
The successful candidate will have advanced networking expertise, including LAN, WAN, VLANs, and physical switching. You will also have strong knowledge of server support, optimization, and virtual environments such as VMware. In addition, you will be experienced in working with Microsoft Modern Workplace tools, including Office 365, SharePoint, OneDrive, Teams, and Intune.
Your Key Responsibilities
- Provide exceptional customer support and resolve complex technical issues;
- Implement configuration changes and updates as part of service requests;
- Troubleshoot networking protocols using tools like Wireshark;
- Manage assigned tickets and maintain customer documentation;
- Work closely with internal teams and customers to resolve issues;
- Contribute to root cause investigations and prepare detailed reports;
- Keep skills current for all supported systems by maintaining certifications, attending training, and staying updated on new functionality.
What We Offer
We offer a competitive salary of £55,000 - £80,000 per annum, depending on experience. You will also receive a range of benefits, including health insurance, retirement plan, and paid time off.
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