Market Client Relationship Manager

1 month ago


Manchester, United Kingdom Bank of America Full time
Job Summary

This role is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service.

Key Responsibilities
  • Partner with market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs.
  • Drive responsible growth while minimizing regulatory, financial, operational, and reputational risks.
  • Manage the Wealth Management Client Associates and the branch's Operations Department.
  • Deliver firm strategy through the execution of the Market Strategy Plans.
  • Partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities.
Managerial Responsibilities
  • Diversity & Inclusion Champion: Model an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrate deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making, and continuous improvement.
  • Enterprise Advocate & Communicator: Communicate enterprise decisions, purpose, and results, and connect to team strategy, priorities, and contributions.
  • Risk Manager: Ensure proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
  • People Manager & Coach: Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance.
  • Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.
  • Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting, and appropriately delegating team work.


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